If your order arrived damaged please take pictures of the shipping box and on the damaged products as soon as you receive them and email us at firstname.lastname@example.org. Please include in the email your order number and images. We will follow up immediately! If you can't provide us images of received damaged goods, we will not be able to process any refunds or exchanges.
Unfortunately, we cannot guarantee arrival dates, once the orders leave our bakery shipping carrier transit delays may occur.
Ship to a P.O. Box
Unfortunately, we're not able to ship to P.O. Boxes.
If the order is a gift to someone else it is the customer responsibility to notify the recipient of a pending delivery. If the recipient is not home at the time of delivery FedEx, UPS, or USPS will only leave the package at a recipient's door, or other secure location, if the driver believes it is 'safe' and reasonable to do so. If the recipient is not available to receive the delivery and the driver determines the delivery location is ‘safe,’ we are not responsible for any damaged/lost or stolen product.